State unemployment agency struggling to maintain a complex ECM architecture

State unemployment agency struggling to maintain a complex ECM architecture

Challenge:

A state unemployment agency was struggling to maintain a complex ECM architecture comprised of P8 4.0 and unsupported versions of P8 3.5 and Image Services. This infrastructure stifled productivity and gave way to an unreliable, patchwork solution that the agency was hesitant to deploy to other business units.

Solution:

Fairfax consolidated the ECM systems into a single, upgraded P8 solution, migrating millions of documents to the new system. Fairfax replaced the agency’s aging capture solution with Datacap Taskmaster and implemented an automated scanning process that integrated with new forms and with the existing mainframe for wage and certification forms.

Outcome:

Introduced a simplified, supportable, ECM architecture that compliments the agency’s business applications and empowers effectiveness through unified content, centralized scanning operations, and streamlined security.

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  • "Your consultant fit in well with our team..."

    ...as they worked together to ensure we knew how to accomplish each of the tasks needed within the stages.

  • "I don't know how we can go wrong with partners like you..."

    ...your continued support and knowledge has made all the difference! -B.H.

  • "...very pleased with your work on the Death Certificate Tracking System."

    Your attitude and ability to deal with a difficult user climate was very impressive. -V.E.

  • "...coordination, planning and partnership they bring to the table are un-paralleled.  The upgrade of FileNet went live with less than 1% of users experiencing issues..."

    David and team consistently go above and beyond with their efforts and attention to detail...In my 21 1/2 years working in the government sector they have been the best vendor I have worked with.   - M.M.

  • "...a valuable asset"

    ...in assisting us through the design and construction phases of our ECM projects.  I want to express my sincere appreciation for contributions, expertise, professionalism and willingness to help us reach our goals. -G.C.

  • "Please know that I truly appreciate our consultant's knowledge and effort in ensuring the success of this project..."

    ...and I thank you both for being great business partners. -D.W.