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Service solutions tailored to your business needs.

Our experienced team provides the expertise needed at every stage of the lifecycle of a project. Creatively tailored to your administration and support needs, our options are designed to augment or outsource, at your office or ours, depending on what's better for your business.

Expertise on or off-site: Staff Augmentation and Project Outsourcing

The success or failure of a business can often hinge on the ability to complete IT projects on time, within budget, and to specification. Our team of experts are ready to help complete your IT projects and build value for your business. Our staff augmentation services provide a vehicle to add staff based on the additional skills needed to support your initiatives and can easily be ramped up and down to meet changing demand. Project outsourcing allows you to execute entire projects using our resources, providing the benefits of external expertise and cost management so existing resources in your business can concentrate on core operations. Whether providing expertise from your office or ours, we have a long history of consultation and staff augmentation services sure to increase productivity and efficiency!

Flexible Support

Life after implementation have you worried? We offer low-cost flexible support options.

Many organizations invest resources into an office automation solution, creating a mission critical application for their business that becomes challenging to manage. Choosing Fairfax's support services is like having a team of virtual Office Automation Administrators and Developers to help you maximize your investment.

Needs Analysis and System Design Consulting

Are you building a new system or perhaps upgrading an existing one? Fairfax's technical consultants can perform a walk-through of your business operations and help outline your future state. Using our wealth of experience in Enterprise Content Management (ECM) Systems, consultants will leverage a library of content management and workflow systems, specializing in IBM FileNet and its associated array of technologies, to improve your business processes. Their findings can be used to develop functional and technical requirements for the project at hand, giving you the peace of mind that the software will be fully leveraged and the project will meet all of your business needs.

IBM FileNet Technical Consulting

Fairfax Data Systems offers a depth of experience and expertise with IBM FileNet and its related products, ranging from FileNet legacy FDOS systems to FileNet's latest versions and newest product offerings. Our FileNet consultants provide services to your organization to address its specific needs ranging from an advisory role in system design to solving a FileNet-related technical issue or assisting with a complex system configuration. Let Fairfax be your FileNet expert on any project, assisting the project team by providing the necessary support and system knowledge.

Common Challenges and Solutions

1

Qualified Resources In many cases, most solutions consist of multiple application stacks that require a depth and breadth of knowledge to troubleshoot issues effectively. The complexity of supporting these solutions with knowledgeable personnel becomes even more difficult.[click for solution]

We assign a Technical Account Manager (TAM) to your organization to fully understand and support your entire Office Automation Solution. Our TAM will manage and track all support calls, ensuring issues are resolved regardless of what product or dependent hardware is involved. Fairfax will track and monitor all of these issues.

2

Total Cost of Ownership Reduction While training budgets are the first to go, organizations are already staffed with part-time support with little to no experience; being understaffed and overworked these organizations are in dire need of additional support.[click for solution]

After calculating overhead costs to support a solution, a full-time employee costs roughly $100K. Most solutions require 1-3 employees to fully support it. We can provide the depth and breadth of knowledge coupled with the experience that is difficult to match internally, therefore lowering cost of ownership.

3

Complex IBM FileNet Solution These solutions tend to have many other infrastructural dependencies, such as large databases, networks, scanners, web application servers, client software, and custom applications which make troubleshooting and supporting it a daunting task.[click for solution]

We provide organizations the ability to handle common tasks, such as add/delete document classes, choice lists, fields, creating new object stores. We also install hot fixes, service packs and modify performance tuning configurations with Remote System Administration. RSA can also be an active member in meetings and projects that involve the ECM system.

4

On-Going Training Knowing that training budgets are the first to go, when and if training budgets are cut, it is difficult to maintain knowledge and specialized skill for adequate training.[click for solution]

By providing developer support, we can assist your organization with current custom applications, or offer assistance in building out your application. Developer support can be as simple as asking questions about API’s to assisting in development. Fairfax can also fully design, build, deploy and support an application or integration project.

5

Third-Level Support Responses Relying on a vendor’s hardware and software support can be very unreliable. Most vendors lack the understanding of your office automation system or have a narrow scope of your product. Many times this can lead to finger pointing and requires customers to be on “the latest patch”, putting major support issues on hold.[click for solution]

The key to a healthy solution is being proactive and monitoring the system while providing vital report information that will stop issues before they happen. We can provide that.

6

Extending the solution to other departments While organizations understand the value of an "Office Automation Solution" they often don’t have staff with enough expertise or manpower to deploy this solution to other lines of business. Typically vendors who build and deploy these solutions do it with little to no knowledge transfer to the staff.[click for solution]

Fairfax offers mentoring services, allowing your organization the ability to ask questions and learn from an experienced ECM team to maximize your investment.

Also See

Easy Database Migration

Maintaining legacy data is key to upgrading or implementing any business system. If your business systems, either new or old, include IBM FileNet, Fairfax Data Systems is an expert at helping you manage your data.

Filenet Upgrades

Are you running an outdated unsupported version of FileNet P8 or one of its components? Did you know FileNet P8 5.0.x and 5.1 reached end of life and went out of support?

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"...a valuable asset"

...in assisting us through the design and construction phases of our ECM projects. I want to express my sincere appreciation for contributions, expertise, professionalism and willingness to help us reach our goals. -G.C.

"...very pleased with your work on the Death Certificate Tracking System."

Your attitude and ability to deal with a difficult user climate was very impressive. -V.E.

"Your consultant fit in well with our team..."

...as they worked together to ensure we knew how to accomplish each of the tasks needed within the stages.

"Please know that I truly appreciate our consultant's knowledge and effort in ensuring the success of this project..."

...and I thank you both for being great business partners. -D.W.

"I don't know how we can go wrong with partners like you..."

...your continued support and knowledge has made all the difference! -B.H.

"...coordination, planning and partnership they bring to the table are un-paralleled. The upgrade of FileNet went live with less than 1% of users experiencing issues..."

David and team consistently go above and beyond with their efforts and attention to detail...In my 21 1/2 years working in the government sector they have been the best vendor I have worked with. - M.M.

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