SmartPAL

The ultimate web-based solution that automates the process of electronic filing, licensing and permitting based on business rules.

The SmartPAL (Permitting Applications and Licensing) solution is a web-based offering that automates the process of electronic filing, licensing, and permitting, thereby allowing agencies to move from manual, paper-based processes to a streamlined workflow. The user-friendly portal offers a step-by-step wizard that enables users to complete forms more efficiently. It includes intuitive help features, pre-population of re-usable data, and attachment of supporting documentation. The solution supports custom client applications such as e-signature, ePayments, Automated Clearing House (ACH), and Geographic Information System (GIS) layers.

The solution leverages IBM Case Manager for powerful, flexible, work flows and third-party integration points. Customer-facing data entry screens are fully integrated with the agency’s workflow processes.  Our public, self-service web portal provides a 360 degree view of applicant information improving customer satisfaction.  Submissions are routed to  appropriate staff via IBM Case Manager and staff has a real-time, 360 degree view of each case which facilitates interactive communication between internal and external users.

SmartPAL helps agencies with regulatory compliance by maintaining the integrity of the data in each application. Forms are created digitally with a discoverable path throughout the process resulting in a forensically sealed document, complete with legally recognized e-signatures and increases transparency of data. It can scale as needed to meet changing agency needs, integrates easily with existing systems and can be hosted on agency websites or provided as a cloud-based solution.

An easy-to-use forms processing solution can be tailored to your needs and specifications to dramatically cut down your processing steps, usually by more than half.

• Save time and money.
• Improve productivity and efficiency.
• Reduce paper.
• Shorten the forms processing lifecycle.

Business Outcomes with SmartPAL:

• Real-time validation - Enforce business rules and ensure data quality before a customer even submits.
• Solution flexibility- Dynamic framework allows for quick process changes at the demand of regulatory requirements.
• Shorter approval times -Dramatically improve approval times and customer satisfaction with automated work flows.
• Electronic process -Provide both internal and external users with one stop, easy access for all application information.